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Enterprise Interaction Center
® Bringing IP PBX voice functionality and more to your Microsoft and Intel ® solutions Managing data is critical to any business. But so is managing the phone calls, voice mails, e-mails, faxes and Web interactions that generate data — for customers as well as employees, suppliers, enterprise resources and general day-to-day business processes. As the first pre-integrated system that puts IP PBX functionality on the Microsoft platform, Enterprise Interaction Center is also the only 100% software IP telephony solution to bring voice and data together for SMBs that rely on Microsoft and Intel technologies. With EIC, businesses from 50 to 1,000 users not only get IP PBX call processing, they get ACD-based workgroup routing and call queuing, conferencing, on-demand call recording, auto attendant, Find-me/ Follow-Me call forwarding, integrated voice mail and other voice capabilities. On the data side, the open standards-based EIC easily integrates to Microsoft® Business Solutions applications like Great Plains® and Navision® for data management and “screen pops,” and to Microsoft Outlook® and Exchange for e-mail and unified messaging. Add EIC’s built-in Internet chat server for Web services and integrated interactive voice response (IVR) for self-service automation, and EIC is the only communications system any business needs. And whether your business is an SMB, distributed organization with branch offices, or an enterprise with mobile workgroups or specific departmental and workgroup communications needs, EIC’s Microsoft-centric approach to network management reliably connects entire organizations while keeping costs in check. Enterprise Interaction Center. Giving the small business a whole new dimension in business communications.
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